Effective Date: [28/05/2025]
We take pride in offering sustainable, quality products that support our environmental mission. As a nonprofit, our return policy is simple:
✅ Eligible Returns
Returns are only accepted for items that are damaged, defective, or incorrect.
To request a return, please:
Contact us within 2 days of delivery
Share your order ID and clear photos of the product and packaging
❌ Ineligible Returns
We do not accept returns for:
Used products
Change of mind
Delays caused by courier services
📦 Return Process
Once your return request is approved, we’ll guide you through the return steps.
You may need to ship the item back to us in its original packaging.
💸 Refunds
Approved returns will be refunded within 5–7 business days after we receive and verify the returned item.
📬 Contact
Have questions? Write to us at namami@visva.org.in